![]() ![]() A consciousness and caring physician, she writes in her essay that “I really wanted to like me.”Īs I read this essay, my heart ached for Kim, and for every physician who faces the dilemma of “asymmetrical rewards.” In other words, all the hard work and effort put into 99 percent of your day can completely fade away in response to one single negative response or complaint. She perseverated on the review for months. Kim spent a great deal of time thinking about this negative review. ![]() Kim had provided thorough, caring service for a patient and had certainly done nothing to warrant the fury that emanated from the review, “skewering everything about me and my office with vehement gusto.” Kim, an OB/GYN, was devastated when a patient wrote a scathing review of her on Yelp. I recently read Gloria Kim, MD’s excellent essay “ How Yelp made me a better doctor,” a runner-up in the Medical Economics 2018 Physician Writing Contest. ![]() The opinions expressed here are that of the authors and not UBM / Medical Economics. These blogs are an opportunity for bloggers to engage with readers about a topic that is top of mind, whether it is practice management, experiences with patients, the industry, medicine in general, or healthcare reform. ![]() Editor's Note: Welcome to Medical Economics' blog section which features contributions from members of the medical community. ![]()
0 Comments
Leave a Reply. |